FanPost

Off-topic FP (Or: Why There is No Enemy Reaction This Week)


I've been completely out of the loop on sports. I had no idea Kyle Orton was waived, Manchester United drew 2-2 in the UEFA Champions League, Washington men's hoops is still terrible on the road, all of those things. I did manage to watch Seahawks @ Rams from home and was eager to get an Enemy Reaction post up later in the week.

You see, I moved and dropped Comcast and switched to Frontier because Comcast really sucks. My family assumed the alternative could not be worse. We ordered internet and phone service on Thursday (FIOS TV is not available in my area) and my phone line -- along with the equipment for the internet -- was supposed to be activated on Monday. Keep in mind I have no internet access at my new place bar about 5 minutes worth of dial-up level wi-fi on an unsecured network before it drops. I also don't have a laptop so I can't just hang out at Starbucks.

I checked the order on the UPS website over the weekend and they actually sent the modem from Phila-(censored)-delphia on Friday and it was not going to be delivered until Tuesday. What kind of logistics is that? Meanwhile, on Monday at the library I print out two e-mails from Frontier saying my "High Speed Internet is Ready!" when the equipment hadn't arrived and the phone lines were not activated. Tuesday, still no phone lines activated. The equipment for internet access is received and my dad and I hook it all up and see a connection but can't access anything on any browser. We call tech support five times and no one is responding. The 5th time we call we get someone and then we find out the reason why neither the phone nor internet is working. I kid you not, Frontier never activated the box outside our home.

Basically something that should've been done on Monday, when they started billing for their services, was never even done and they were seriously going to let this slide until FRIDAY. After my dad raised hell they came to our place no more than 2.5 hours ago and wham bam phone works and internet connection is established. Oh you bet your ass this bill will be protested.

Oh one more thing, in chasing these people down for help, I ran out of minutes on my phone and had to get more minutes to get this problem resolved. Basically I lost money because they screwed up so badly. I had no idea how many minutes I had left because T-Mobile's website thinks I've had 0 minutes for almost 2 months even though I had cash in the pre-paid balance. I cannot make this up. There's no way I'm staying with those retards.

So there you have it. There is no Enemy Reaction this week. That's strike 1 for Frontier and I might not get past this 30-day trial.

Share your worst customer service nightmares and everything else that's on your mind.

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